Refund Policy

Last updated: July 24, 2026

This Refund Policy applies to purchases of paid GridNMS subscriptions and forms part of our Terms of Service. We want trying GridNMS to be risk-free: every paid plan opens with a 7-day trial, and if your plan still isn't right for you after your first full subscription charge, the window below has you covered.

1. The trial and its $1 card-verification charge

Every paid plan opens with a 7-day trial. At signup we charge $1 to your card to verify it's real and chargeable — this charge is kept, not credited, and is not refundable under this policy or otherwise, since it confirms your payment method rather than purchasing the subscription. Your first full subscription charge lands when the trial ends, on day 8, unless you cancel before then. Cancelling during the trial stops that charge from happening at all.

2. 7-day money-back guarantee

If you are not satisfied for any reason, you may request a full refund of your first full subscription charge (the one billed when your trial ends) within 7 days of that charge. This applies once per customer, to the first paid subscription charge only, and does not extend to the $1 trial-verification charge described above. Combined with the 7-day trial (§1), your maximum exposure from signup to the close of the refund window is 14 days.

3. What is not refundable

Except where required by law or expressly stated in this policy:

• The trial verification charge. The $1 charge collected at trial signup (§1) is never refundable.
• Renewal charges. Subscription renewals are not refundable. You can cancel at any

time before your renewal date and your plan remains active until the end of the paid period.

• Usage-based charges. Metered fees (such as storage overage) reflect resources

already consumed and are not refundable.

• Partial periods. Cancelling mid-period does not generate a prorated refund; the

Service stays available until the period ends.

4. How to request a refund

Email support@gridnms.io from the email address on your account, with your receipt or invoice number. Telling us why you're leaving is optional — but it helps us improve. Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

5. Purchases through a merchant of record

GridNMS Cloud subscription purchases are processed by Paddle.com Market Limited ("Paddle"), acting as the merchant of record and authorized reseller of GridNMS. Paddle is the seller of record for these purchases: it handles payment processing, calculates and collects any applicable sales tax or VAT, and holds your payment-method details — GridNMS never stores your card details. Refunds under this policy are executed through Paddle, and Paddle's own checkout terms apply alongside this policy. You may still contact us at support@gridnms.io and we will coordinate the refund with them — you never need to work out who to ask. (A different purchase channel, such as a reseller for self-hosted licensing, may use a different merchant of record; the same principle applies.)

6. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable law that cannot be waived by agreement.

7. Changes to this policy

We may update this policy from time to time; the "Last updated" date above reflects the current version. Changes do not retroactively reduce the refund rights that applied to a purchase you already made. Questions: legal@gridnms.io.